
Warranty Returns Process
PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
- The supplier logs the warranty claim on behalf of the customer by completing the form below.
- After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
- Provide the customer with a replacement XTEND element.
- XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
- Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.

Warranty Returns Process
PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
- The supplier logs the warranty claim on behalf of the customer by completing the form below.
- After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
- Provide the customer with a replacement XTEND element.
- XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
- Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.

Warranty Returns Process
PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
- The supplier logs the warranty claim on behalf of the customer by completing the form below.
- After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
- Provide the customer with a replacement XTEND element.
- XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
- Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.