Warranty Returns Process

PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
  1. The supplier logs the warranty claim on behalf of the customer by completing the form below.
  2. After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
  3. Provide the customer with a replacement XTEND element. 
  4. XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
  5. Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.

Warranty Returns Process

PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
  1. The supplier logs the warranty claim on behalf of the customer by completing the form below.
  2. After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
  3. Provide the customer with a replacement XTEND element. 
  4. XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
  5. Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.

Warranty Returns Process

PLEASE NOTE: Only an authorised XTEND Elements supplier may register warranty claims. All claims are handled through our sales channel partners.
  1. The supplier logs the warranty claim on behalf of the customer by completing the form below.
  2. After logging the warranty claim, a reference number will be supplied. Write this number clearly on the returned element or packaging using a permanent marker or sticker.
  3. Provide the customer with a replacement XTEND element. 
  4. XTEND Elements will send a replacement element and arrange for the warranty element to be collected from your store. The courier paperwork will be emailed for you to print and hand to The Courier Guy.
  5. Once returned, we will test the element for manufacturing faults. If the element is not faulty or the fault is not manufacturing-related, we reserve the right to return it and not provide a credit.
 

Logging a Warranty Claim

To be completed by authorised XTEND elements supplier only.

Warranty returns V2

 
 

Logging a Warranty Claim

To be completed by authorised XTEND elements supplier only.

Warranty returns V2